SecureNet, Inc. - About Houston

about the team

Board of Directors

Corporate

Dallas

Houston

Tulsa

Oklahoma City

Austin

Enterprise/National Accounts

Robert Backus, Houston Branch Manager, has over seventeen years of experience in the security/telecommunications industry. He began his career with SecureNet in the National / Enterprise Accounts group as the Program Manager working side-by-side with customers like CNA, Tyson Foods, Chevron & Idaho Power. Prior to joining SecureNet, he worked in the telecom sector as a transport engineer traveling around the country for such companies as Nortel Networks and XO Communications providing excellent customer service and timely installations. His commitment to customer satisfaction and putting the customer first makes Robert a key asset to SecureNet.

Desiree Casares, Houston Business Development, graduated at the top of her class from Sam Houston State University where she obtained her degree in Business Administration with a major in Marketing. Coming from a background in the restaurant industry, she knows the value of great customer service and hard work. Desiree believes that the key to successful business relationships is to form a trust which is created through listening to a client’s needs, finding the best and most cost-effective solution, and always following through with what is promised.

Sven Paul Levin, Houston Business Development, brings eleven years of client relations experience in the technology/software and new home construction industries. He firmly believes in relational selling and the ability to listen to the needs of the customer. He understands the key in work-flow management from initial client development, contract negotiation, establishment reasonable expectations, procurement and scheduling of products, timeliness of installation, and follow-up with excellent customer service. Sven is also quick to reiterate the concept of team play and the importance of key contributors. His goal is to ensure clients trust SecureNet and follow through with actions to back up that trust.

Linda Eldridge-Steenburg, Houston Branch Administrator, joined SecureNet with over 20 years of administrative experience that includes a strong background in office management. She is a certified Microsoft Office Specialist Master in Word and Excel and currently pursuing a Bachelor’s Degree in Business Administration. Linda’s exceptional efficiency, proactive work ethic, and customer first attitude have quickly made her a valuable asset to the Houston team.

Steve Miller, Houston Operations Manager, began his electronics career in 1996 as an electronics technician in the Navy. He gained hands on electronics experience along with valuable personnel management and security experience during his service in the military. Steve went on to work as a project manager for a major communications company where he managed the installation of an eight million dollar access control system for the Air Force. Since joining SecureNet, he has repeatedly proven himself to be a valuable asset managing large scale projects for ChevronTexaco and the Harris County Toll Road Authority. Steve's broad range of experience includes construction, electrical, mechanical, CCTV, burglar alarm systems, and access control. This experience gives him the unique ability to see a project in its entirety and exceed customer expectations. In his current position, Steve is responsible for managing Houston’s service department, project scheduling, along with providing training and experience for new project managers and technicians. With his unprecedented dedication to the customer and his eagerness to always take on the next challenge, Steve will no doubt continue to uphold SecureNet’s reputation for excellence.

Project Coordinators are crucial to the smooth functioning of SecureNet operations. Each Project Coordinator is the on-the-job trainer for his more junior technician teammates. The Project Coordinator is the eyes and ears of the Project Manager, and in many cases is the one responsible for daily communication with the customer and related trades. He is a thoroughly experienced installation technician who can use his experience to resolve the many issues that arise during the course of a project. Project Coordinators must be mature, excellent communicators, and prepared to effectively use the resources available to them.

Installation and Service Technicians possess a wide variety of experience. From electricians to electronic technicians, from fiber experts to locksmiths, from Microsoft® Certified Product Specialists to communications and network generalists, these professionals do it all. From start to finish, our integrated security management systems are installed, serviced and maintained by the best customer service representatives in the industry today.