SecureNet, Inc. - About Austin

about the team

Board of Directors

Corporate

Dallas

Houston

Tulsa

Oklahoma City

Austin

Enterprise Accounts

Robert Drozd, Austin Branch Manager, has taken on the challenge of opening a new market for SecureNet. He began his career with SecureNet as a Service Technician in Dallas, using his technical expertise to troubleshoot and repair access control and CCTV systems. A former security professional with Southwest Texas State University, Robert joined Carter-Crowley Properties as their security coordinator, moving into the MIS department as their Technical Operations Manager. SecureNet was honored when Robert transitioned from being a client to a colleague. His tireless efforts benefit not only our customers, but also his team of technicians and project managers, who learn from his knowledge and through his example on a daily basis.

Scott Casper, Austin Business Development, brings over twenty-six years of industry experience in sales and sales management to the SecureNet team. Scott has a Marketing Degree from the University of Wisconsin-Oshkosh and has been designing and selling integrated systems to a diverse group of end-users including airports, border stations, schools, detention facilities, hospitals, high-rise office buildings, as well as a wide range of high-tech firms. Scott uses his vast industry knowledge and experience combined with the experience of the Austin team to assist customers in the implementation of the most state of the art, yet cost effective security solutions available. He understands the importance of honest, open, and regular communication from the initial sales call all the way through and beyond the acceptance of a fully installed and operational system.

James Billingsley, Austin Business Development, has received his BS in criminal justice from Texas State University and has over ten years of loss prevention experience with one of America’s leading retail stores. James uses this knowledge to better assist SecureNet’s customers in designing the right solution for their needs. He prides himself on bringing good, old-fashioned customer service to an always changing world of technology. It is important to James that every customer is treated with respect and honesty from the start of a project to the completion and beyond.

Autumn Emr, Austin Branch Administrator. With over eleven years combined experience encompassing Escrow, Real Estate, Office Management, Operations, and Customer Relations, Autumn possesses a unique skill set that is evident in her ability to maintain a high level of professionalism and confidentiality, while providing great customer service. Her positive attitude and willingness to go the extra mile, as well as attention to detail and adaptability, make her a great addition to the Austin team. As the branch administrator her responsibilities include service dispatch, product acquisition, order processing and administrative support.

Roy Stewart, Austin Operations Manager, began his career at SecureNet in 2005 as an Installation Technician bringing his prior experience from the electrical and HVAC control industry. Roy’s profound mechanical and electrical skills, paired with his enthusiasm and desire to make each project a personal success story, make him a valuable team player. His ability to coordinate and manage installations propelled Roy to the position of Project Manager where he excelled at meeting customer expectations. His desire to learn new products makes Roy an impeccable resource for tackling the most complex and challenging of access control, CCTV, and IP surveillance installations. In his current position as Operations Manager, Roy oversees Austin’s service department, installation teams, project schedules, and training. With his unprecedented dedication to customer satisfaction, Roy continues to uphold SecureNet’s reputation for excellence.

Project Coordinators are crucial to the smooth functioning of SecureNet operations. Each Project Coordinator is the on-the-job trainer for his more junior technician teammates. The Project Coordinator is the eyes and ears of the Project Manager, and in many cases is the one responsible for daily communication with the customer and related trades. He is a thoroughly experienced installation technician who can use his experience to resolve the many issues that arise during the course of a project. Project Coordinators must be mature, excellent communicators, and prepared to effectively use the resources available to them.

Installation and Service Technicians possess a wide variety of experience. From electricians to electronic technicians, from fiber experts to locksmiths, from Microsoft® Certified Product Specialists to communications and network generalists, these professionals do it all. From start to finish, our integrated security management systems are installed, serviced and maintained by the best customer service representatives in the industry today.